You can also check your neighbourhood/community chat group to see if your neighbours are noticing a similar problem.Have a look at this guide: Wi-Fi First Aid Bonus Steps Summary of the problem, for example: “download speeds are slow in the evenings, but seem fine in the day” or “After Loadshedding I often notice the following problem…”.Details of which fibre network you are on, and your general location.Photo of your fibre box lights, clearly showing the PON or Broadband or F/FX light.Screenshot or photo of your speed test result (from .za).If you still have internet problems, please email us the following: Openserve fibre customers can test with a laptop connected to the router or configure a PPPoE login on their laptop. Check that your laptop has a Gigabit Ethernet port – or else you will see speeds below 100Mbps. Green ‘F’ or Orange ‘FX’ light for VumatelĬonnect a laptop directly to your fibre box (ONT) with an Ethernet cable and test your speeds at: – this test will rule out problems with Wi-Fi.
Step 3Ĭheck if the lights on your fibre box (ONT/CPE) show an active fibre connection:
Mweb fibre coverage Patch#
Make sure everything is “clicked” into place and your fibre patch cable is not kinked or wound too tightly. Reboot your router and fibre box (ONT/CPE). If you are experiencing internet problems, like slow, intermittent or no internet please complete the following standard troubleshooting steps: Step 1Ĭheck if there are maintenance events or outages that might affect your line on .za.
0 kommentar(er)
